FAQ

Yes. You can purchase Thea Gouverneur counted cross stitch kits as a guest without creating an account. However, creating an account allows you to view your order history, save your delivery details, manage future purchases, and enjoy a faster checkout experience.

Creating a Thea Gouverneur account gives you access to your order history, saved delivery information, wish lists, and faster checkout for future purchases. It is free, quick, and helps you manage your embroidery kit orders more efficiently.

After placing your order, an order confirmation email is automatically sent to the email address used during checkout. If you do not receive your confirmation within 24 hours, please check your spam or junk folder before contacting our customer support team at support@theagouverneur.com 

Orders are typically cancelled only when a product becomes unavailable or when a customer requests cancellation. If we need to cancel an order due to inventory issues, we will offer a suitable alternative whenever possible and issue a full refund promptly.

All Thea Gouverneur kits are carefully packed to protect the needlework fabric, DMC embroidery threads, charts, and accessories during transit. Our goal is to ensure that every kit arrives in excellent condition and is ready to stitch.

Most European deliveries arrive within 1–5 business days, depending on the shipping service selected.
International orders outside Europe typically arrive within 7–14 business days. Delivery times may vary based on destination country and customs processing.

We ship Thea Gouverneur counted cross stitch and embroidery kits to customers in most countries worldwide. If you are unsure whether we deliver to your location, please contact our customer support team before placing your order.

Shipping costs are calculated based on the destination country, package weight, and shipping method selected during checkout.
The exact shipping cost will be displayed before payment is completed.
We regularly offer free international shipping promotions for qualifying orders from 100 Euro. 

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
You can use the tracking number provided to monitor your parcel throughout the delivery process.

International shipments may be subject to customs duties, import taxes, VAT, or other local charges depending on the regulations of your country. These charges are determined by local customs authorities and are the responsibility of the recipient.
We recommend checking your country's import regulations before placing an order.

Yes. We offer a 60-day return policy for Thea Gouverneur counted cross stitch kits and embroidery products. Items may be returned within 60 days of delivery, provided they are unused, undamaged, and returned in their original packaging with all labels and components included.

Please note that we do not offer direct product exchanges. If you would like a different item, you can return your original purchase and place a new order.

To initiate a return, please contact our customer service team at support@theagouverneur.com.

Once your return request has been approved and meets our return policy requirements, we will send you a return authorization form by email. Please print and include this document with your returned item.

Customers are responsible for arranging suitable packaging and covering the return shipping costs unless the item is faulty, damaged, or incorrect.

If you cannot locate your return authorization email, please contact our customer service team on support@theagouverneur.com and we will be happy to resend it.

To help us process your request quickly, please include your order number and the email address used when placing your order.

We carefully inspect all Thea Gouverneur products before dispatch. However, if your order arrives damaged, defective, or incomplete, please contact us as soon as possible at support@theagouverneur.com.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Clear photographs of the damaged or faulty item
• Photographs of the packaging if applicable

Our customer service team will review your case and respond within 48 business hours.

If you are not completely satisfied with your purchase, you may return it within 60 days of delivery, provided the item remains unused, in its original packaging, and in resalable condition with all labels and accessories included.

Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.

Refunds are typically processed within 5–10 business days after we receive and inspect your returned item. The exact timing may vary depending on your payment provider or bank.

You will receive a confirmation email once your refund has been issued. Please note it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Thea Gouverneur is a renowned Dutch embroidery designer and cross stitch brand known for creating premium counted cross stitch kits since 1959. The company is recognized worldwide for artistic designs, realistic colour shading, and exceptional material quality.

Thea Gouverneur counted cross stitch kits combine original artwork, detailed colour transitions, premium DMC embroidery threads, high-quality needlework Aida or linen fabrics, and professional chart design. Many stitchers consider Thea Gouverneur kits among the finest embroidery kits available in Europe.

Thea Gouverneur is known for premium counted cross stitch kits featuring flowers, landscapes, cityscapes, animals, cultural artwork, and realistic colour blending. Since 1959, the Dutch embroidery brand has been recognized for combining artistic design with high-quality European materials and craftsmanship.

Thea Gouverneur offers a wide collection of counted cross stitch kits including:

• Flowers
• Landscapes
• Cityscapes
• Birds
• Wildlife
• Cats and Dogs
• Religious Art
• Cultural Designs
• Samplers
• Alphabets
• Still Life
• Seaside Scenes

Thea Gouverneur offers projects for all experience levels. Smaller floral and sampler kits are suitable for beginners, while larger cityscapes, landscapes, and detailed artworks are recommended for intermediate and advanced stitchers.

Stitchers choose Thea Gouverneur because of the brand's long heritage, artistic designs, realistic colours, premium European materials, and attention to detail. Many finished projects become treasured heirloom pieces.

Depending on the design, kits may include Aida needlework fabric, Linen, or Black Aida. Fabric counts typically range from 14 count to 18 count for Aida and from 27 count to 36 count linen.

Ja, dat doen we. Deze worden elektronisch per e-mail verstrekt en bevatten elk een uniek referentienummer. Onze cadeaubonnen zijn ideaal als u niet zeker weet wat u die speciale persoon in uw leven moet geven. Koop dan gewoon een cadeaubon.

Yes, you can easily send a Thea Gouverneur cross stitch kit as a gift.

You have two simple options:

1. Order the kit yourself and use a different delivery address
   During checkout, simply enter your recipient’s name and shipping address. We will ship the order directly to them, making it a perfect surprise gift.
2. Purchase a gift card from our website
   If you are not sure which kit to choose, you can buy a digital gift card instead. The recipient can then select their favourite Thea Gouverneur design and order it themselves.
   https://theagouverneur.com/products/gift-voucher-cross-stitch-kits 

Both options make it easy to share the joy of stitching with someone special.

Dutch Stitch Brothers is a modern European embroidery Dutch brand offering counted cross stitch kits, stamped embroidery kits, embroidery starter kits, and beginner-friendly craft projects designed to make embroidery accessible and enjoyable for all ages.

Dutch Stitch Brothers is a modern cross stitch brand created by the sons of Thea Gouverneur, one of the world’s most respected cross stitch designers and the founder of Thea Gouverneur Brand. Growing up surrounded by art, needlework, and creative design, the brothers inherited not only the family business, but also a deep respect for craftsmanship, quality, and storytelling through stitches.

Dutch Stitch Brothers offers:

• Counted cross stitch kits
• Stamped embroidery kits
• Embroidery hoop kits
• Beginner embroidery kits
• Seasonal embroidery kits
• Floral embroidery kits
• Inspirational embroidery kits
• Holiday and Christmas embroidery kits

Yes. Many Dutch Stitch Brothers embroidery kits are specifically designed for beginners and include easy-to-follow instructions, quality materials, and designs that help new stitchers build confidence.

Dutch Stitch Brothers cross stitch and embroidery kits include:

• Needlework fabric with printed (selected kits) or counted design
• Embroidery threads
• Embroidery needle
• Easy to follow Instructions
• Embroidery hoop (selected kits)

Popular Dutch Stitch Brothers themes include:

• Wildflowers
• Bees
• Nature
• Inspirational Quotes
• Christmas Designs
• Gnomes
• Seasonal Motifs
• Moon and Celestial Art
• Beginner Samplers

Counted cross stitch requires following a chart and counting stitches on blank fabric. Stamped embroidery kits feature pre-printed designs on fabric, allowing stitchers to follow the printed pattern directly.

Yes. Dutch Stitch Brothers embroidery kits are popular gifts for crafters because they include everything needed to start stitching and are packaged as complete creative projects.